home chevron_right Help & Support

Help & Support

Have a question about SimCompare365? This page covers what we get asked most. If your question isn't here, email julesdbruin@gmail.com and we aim to reply within 3 working days.

Using the site

How is the data on this site collected?

Provider prices are checked weekly against each operator's published tariff pages. Coverage and speed claims come from Opensignal, nPerf, and national regulators (RTR for Austria, Ofcom for the UK). Editorial picks are independent — no operator pays for placement. Full sourcing rules are on the Editorial Standards page.

How often is the site updated?

Country master comparison tables and provider pages are refreshed every week. Use-case guides are refreshed monthly when prices move, and quarterly otherwise. The "Updated" line on each page reflects the last meaningful revision, not a cosmetic date bump.

How do I filter to find the right plan?

On country hubs, use the Power Filters sidebar to narrow by eSIM-only, 5G, no minimum term, no annual price rise, and price ceiling. Click a column header in the master comparison table to sort by data, price, EU roaming, or network.

Reporting errors

I think a price is wrong — how do I report it?

Email julesdbruin@gmail.com with the URL of the page, the field you think is wrong, and a link to the operator's source page. We typically fix verified errors within 24 hours and add a dated correction note to the page.

I think a coverage or speed claim is wrong — how do I report it?

Same channel. Coverage claims are tied to a specific Opensignal or nPerf quarter; if you have newer data, please include the source. We can't update from anecdotal reports alone, but we cross-check every credible report against the next regulator release.

Affiliate links and pricing

Does SimCompare365 earn money on the links?

Yes. Some outbound links to operators are affiliate links: if you click through and sign up, we may receive a commission. This does not change our ranking — rankings are decided before any commercial relationship is negotiated. See the Affiliate Disclosure for the full list of affiliate networks we use.

Why is a price on this site different to what I see on the operator's site?

Either we're behind on a weekly refresh, the operator changed price after we checked, or the operator is running a regional promo that doesn't appear on the standard tariff page. Please email julesdbruin@gmail.com with both URLs so we can verify and update.

Accounts and data

Do I need to create an account?

No. SimCompare365 is read-only and ad-light. We don't run user accounts, sign-up walls, or paywalled content.

What data do you collect about visitors?

The minimum needed to keep the site running. See the Privacy Policy for the full list, the Cookie Notice for cookies set, and the Imprint for legal-entity contact details.

Other ways to reach us